Effective Date: 26 July 2025
Last Updated: 01 July 2025
This Privacy Policy describes how the NGO Guide and NGO CSR mobile application (“we”, “us”, or “our”) collects, uses, and discloses information when you use our application.
By accessing or using the app, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the app.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Phone Number: Required to log in via OTP.
- Payment Data: Managed through Google Play Billing and RevenueCat (we do not store payment information directly).
- Email (optional): If you contact support or subscribe to updates.
b. Non-Personal Information
- Device information (model, OS version, etc.)
- Usage statistics via Google Analytics or Firebase
- Crash logs and app performance data
2. How We Use Your Information
We use your information to:
- Authenticate your login via OTP
- Manage in-app subscriptions and payments
- Improve app performance, features, and content
- Communicate with you regarding support and app updates
- Send occasional promotional messages relevant to CSR and NGO-related content (optional; you may opt out)
3. SMS and Communication Policy
- We use your mobile number only for OTP verification.
- OTP messages are sent through a trusted SMS gateway: Fast2SMS. (https://www.fast2sms.com).
- Track crashes and errors using Sentry.io to improve stability and performance
- We do not read or access your incoming SMS messages.
- Your phone number may be used to contact you for support or to inform you of updates, offers, or services related to this app.
4. In-App Purchases
The app uses Google Play Billing, integrated through RevenueCat, to offer subscriptions and access to premium features.
All actual payment transactions are securely processed by Google Play.
We do not store or process your full payment details (like card or Google account info).
We only store subscription status in our database — such as whether a user has paid or not — in order to control access to premium features.
Third-party services:
RevenueCat: https://www.revenuecat.com
Google Play Billing: https://play.google.com/about/billing
5. Third-Party Services
We may share anonymous, non-personal data with third-party services for analytics and performance monitoring. These include:
- Google Analytics
- RevenueCat
- Fast2SMS (for sending OTPs)
- Sentry.io (for real-time error tracking and debugging)
These services are used solely to help us maintain and improve the app.
6. Data Storage and Security
- Your data is securely stored on servers hosted with DigitalOcean and Hostinger Cloud.
- We use SSL encryption for all data transmission.
- Access to your data is limited to authorized personnel only.
7. Children’s Privacy
This app is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
8. User Rights
You have the right to:
- Request access to your personal data
- Request deletion of your account and associated data
- Opt out of promotional communication
To exercise these rights, contact us at: [email protected]
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be notified within the app or via email (if provided). The latest version will always be available at: https://ngocsr.in/home/privacy-policy-ngo-csr-app/
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
NGO Guide
Email: [email protected]
Website: https://ngocsr.in
Phone and WhatsApp: +91-9158115666
11. Advertising and Promotions
The NGO Guide app displays image advertisements that may promote:
- Our own products or services
- Services offered by partner organizations or third-party brands
These ads are manually integrated and not served through automated ad networks like Google AdMob or Facebook Audience Network. No tracking, behavioral profiling, or ad personalization is performed through these image ads.
We do not collect or share any personal data for advertising purposes.